Voxeo Rated "Strong Positive" in Leading Analyst Firms' 2011 IVR Systems and Enterprise Voice Portals MarketScope

Orlando, Florida (PRWEB) September 07, 2011

Voxeo Corporation, the leader in Unlocked Communications, today announced it received the highest possible rating, "Strong Positive", in Gartner's 2011 report entitled "MarketScope for IVR Systems and Enterprise Voice Portals." The MarketScope report analyzes eight vendors who provide platforms for building interactive voice response (IVR) systems and enterprise voice portals.

Voxeo helps companies communicate more effectively and efficiently with their customers by providing a consistent communications solution across all of todays interaction channels including voice, video, text messaging, IM, social networks and mobile web.

For over 11 years, Voxeo's focus has been on making the creation of communications applications as simple as building web applications. We've done that - and now are helping our customers move beyond traditional voice self-service into adding SMS, IM and social channels like Twitter," said Jonathan Taylor, CEO of Voxeo. In our view, Gartner's 'Strong Positive' rating reflects our success in the marketplace and the widespread interest in communications solutions that do not lock you in to a specific vendor or product. Half of the Fortune 100 and over 200,000 developers are now using Voxeo products to create better customer experiences and increase customer loyalty."

In the report, Gartner states, "The primary driver for an enterprise investment in voice response platforms is the strong business case for contact center self-service applications that reduce costs and improve customer satisfaction. These solutions enable users to perform tasks via automation at a significantly lower cost per transaction, compared with a live agent."

Voxeo's products evaluated for the report include:

Prophecy Unified Self-Service Platform - Voxeo's on-premises voice portal and self-service platform. Prophecy includes a VoiceXML browser, CCXML browser, call recording, audioconferencing, bundled English automatic speech recognition (ASR) and text-to-speech (TTS), VoiceObjects Designer and support for third-party ASR and TTS. Natively based on the SIP protocol, Prophecy is easily able to integrate with today's VoIP and IP communications-based contact centers. Prophecy is also available in a hosted configuration running on Voxeo's cloud that is optimized for real-time communication or in hybrid configurations involving both premises and cloud platforms.

VoiceObjects Application LifeCycle Management Suite - Voxeo's development environment for creating communications applications. VoiceObjects provides an easy-to-use graphical way to develop applications through either a web-based interface or a plugin for Eclipse. VoiceObjects allows the simple creation of rich multi-channel applications that communicate with customers over voice, SMS, IM, video, mobile web and social channels. The tool suite also includes deep analytics, comprehensive reporting and integration with the industry's leading business intelligence platforms. Voxeo also offers the VoiceObjects Suite for deployment with non-Voxeo voice portal platforms, such as those from Avaya, Cisco and Genesys.

The Gartner MarketScope report outlines the state of the overall market, the criteria for inclusion in the report, the evaluation criteria and then provides individual company-specific descriptions. To download the Gartner Marketscope 2011 for IVR Systems and Enterprise Voice Portals, please visit http://www.voxeo.com/marketscope2011.

Gartner "MarketScope for IVR Systems and Enterprise Voice Portals" by Jay Lassman and Bern Elliot, published August 2011.

E*Pro Technologies and Radish Systems Partner to Bring ChoiceView to USA and International Markets

Boulder, CO (PRWEB) November 01, 2011

Radish Systems is pleased to announce that E*Pro Technologies, an international IT solutions provider based in New Jersey, is adding ChoiceView to its repertoire of high-performance enterprise solutions. ChoiceView allows mobile device users to instantly SEE and HEAR information delivered during a call using any phone, over any network with a ChoiceView-equipped business, thereby transforming hated interactive voice response (IVR) systems into visual IVRs, reducing online transaction abandonment rates, and improving the technical / customer / sales support experience. As a result, businesses experience lower operating costs, enhanced user experience, and higher revenues. Radish improves communications by delivering "WOW, NOW IT SEE WHAT YOU ARE TALKING ABOUT" moments.

ChoiceView is a unique service offering which will add a lot of business value to customers and their representatives in the field. The solution also offers opportunities for seamless communication with the end clients which helps increase the level of satisfaction, thereby helping customer retention. We also believe that the business and technical capabilities of both our organizations positions us to penetrate new and innovative markets, says Aras Pillai, Vice President Client Services of E*Pro Technologies LLC.

This is a wonderful opportunity for both of our companies to expand with new solutions for the ever-growing mobile and enterprise markets. E*Pro expands ChoiceViews reach to its impressive and growing set of clients and to the Asian marketplace, thereby helping businesses improve key functions such as mobile and multi-modal unified communications. Businesses can have more first-time problem resolutions, provide better support, and complete more transactions with visually enhanced mobile communications. according to Theresa Szczurek, CEO of Radish Systems.

About E*Pro

E*Pro is an IT solution provider with the primary focus to discover, create, and enhance business value for its customers in Healthcare, Customer Contact Services, and Banking industries. Established in 1999 with headquarters in New Jersey, USA and delivery center in Chennai, India, and operating offices in Omaha and Singapore, E*Pro offers solutions that deliver sustained competitive advantage through innovation, right technology, and high quality. E*Pros delivery center is ISO 9001:2008 certified for quality management system. E*Pros mission is to provide simple solutions to complex business problems, weaving people, process, and technology. Visit http://www.epro-tech.com

About Radish Systems

Radish Systems, LLC improves the way businesses communicate with smart mobile device users through its ChoiceView Communications-as-a-Service technology platform, available as a general mobile app on the iPhone, iPad, iPod touch and Android devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. ChoiceView allows visual information to be shared during a phone call with smart mobile device users using any phone, any network and results in faster communications, lower operating costs, enhanced user experience, and higher revenues. Use cases include visual response systems, enhanced customer and technical support, and improved information exchange. For more information and a demonstration, visit http://www.RadishSystems.com.

Media Contact:

Ida Halasz, Radish Systems

303-443-2003, 720-440-7560

ida(at)RadishSystems(dot)com; media(at)RadishSystems(dot)com

Radish, Radish logo, ChoiceView, and ChoiceView logo are trademarks for Radish Systems, LLC. All other trademarks belong to their respective owners.

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Applied Computer Systems, Inc. announces JOBPOWER as a Cloud Deployed Service using the iRent LLC Platform

Boston, Massachusetts (PRWEB) September 09, 2011

This development opens up access to this comprehensive world-class construction accounting application, JOBPOWER, for a number of industry businesses that can now benefit from its cost-cutting and streamlining capabilities, without requiring considerable in-house technical infrastructure to support it. In addition to JOBPOWER, the companion document management application DocumentVision, is also available as a cloud offering.

This is a logical step for us in that it addresses many of the needs expressed by our customers, said Rick DeLand, Vice President of Applied Computer Systems. Cloud computing is designed to provide a significant reduction of the expenses our customers incur that relate to software, servers and IT support. The savings will help our customers achieve a higher profitability, added DeLand.

In addition, our cloud solution ensures security at both the data and database levels and remains our highest priority, stated DeLand. Security has always been a concern and we have addressed this through co-location, multiple daily backups and security at the file level.

There is strong market interest in cloud services, including SaaS, due to an increasing demand for reducing TCO (Total Cost of Ownership) for IT investment and systems across many markets, stated Rick Cluthe, COO of iRent. Applied Computer Systems recognized these considerable benefits and wanted to bring them to the construction industry, commented Cluthe.

About Applied Computer Systems, Inc.

Founded in 1983 to develop and sell JOBPOWER